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Support Tools Review in Supported Housing
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Bromford Group |
| What was delivered: |
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Support Tools Review |
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Supported Housing
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Bromford Group is a provider of affordable and supported housing. It owns 25,000 homes, operating in 58 local authorities. It aims to be a market leader in customer service excellence, continuous improvement, creativity and great team work.
Feedback from customers, and colleagues within the group, told Bromford Support that there were issues with the quantity and complexity of the paperwork that had to be completed in the process to assess housing needs and tenant support needs.
For more information on how we worked with Bromford to resolve the issues please click here.
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Understanding the Voice of the Customer
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Roland UK |
| What was delivered: |
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Insight Customer Value Tool |
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Retail
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Roland is the world's top name in musical instruments. The next time you go to a gig, the artist you see is highly likely to be using Roland keyboards, drums or another product from their highly innovative range. Roland products have been used by top artists including Take That, Kaiser Chiefs, Jamie Cullum, Hard-Fi, Pharrell Williams and S A Partners' own Phil Shelley!
Using the first principle of Lean Thinking, S A Partners helped the Roland UK team to get true insight into what their customers value. "We have high standards of customer satisfaction but didn't really know if we were meeting our customer wants." said Tim Walter, Chief Operating Officer of Roland UK, the sales and distribution arm of the Roland Corporation.
Click here to find out more about the customer value project and the resulting benefits.
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